Sometimes in Enterprise Vault it is necessary to rebuild multiple indices.  This used to be a manual process with the VAC, but a change was added to Enterprise Vault 8 Service Pack 2 where by you can :-

a) Do it from a command line

b) Do it for multiple Indices

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On pretty much all of my virtual machines I still stick with Outlook 2003 SP 3, but, the question is .. what are the real options for people (who are a bit more progressive than me!)

EV 7 & EV 2007 targeting Exchange 2003 / Exchange 2007

Outlook 2003 SP 3

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Index volumes which are marked as failed are retried when the index server is restarted, and periodically.  The periodically part was added sometime ago in EV 2007, so in later versions, and all versions of EV 8 upwards the retry happens.  By default this retry interval is 6 hours.

You can control it with the server side registry key :

RetryFailedIndexVolumesIntervalHours

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One of the things that I deal with reasonably often is crashes of Outlook.  There are lots of ways that Windows can generate crash dumps, that would be useful for us to look at when examining and investigating an Outlook crashing issue.  The best way, in my opinion, is to use the Windows Debugging Tools to generate a crash dump (aka userdump) and then have that analysed.  Here is how to do that :

Firstly you need the Debugging Tools for Windows “installed” on the machine.  There are a few ways of achieving this.  You can download and install the huge file from :

http://www.microsoft.com/whdc/devtools/debugging/default.mspx

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A page that everyone should keep handy is the EV 9 Late Breaking News page.

Here is the link :

http://seer.entsupport.symantec.com/docs/355550.htm

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Another way to import PSTs into a system.. this time to a regular mailbox (ready for archiving them at some later time, perhaps) is to use the Import-Mailbox cmdlet in Exchange 2007.  There is a bunch of documentation on Technet which covers it : http://technet.microsoft.com/en-us/library/bb691363(EXCHG.80).aspx, but as well that here is my run through of it in my lab environment.

First problem that I hit when trying to do it was :

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An area I visit regular is OWA 2007 and the Enterprise Vault add-in for it.  One thing that I’ve looked at recently is “delays” in the retrieval process.  Here is the outcome of the testing that I did recently on some quite old VMWare machines :

The first thing that we know causes a slow down is when the IIS App pool has to be started.  It simply takes a little time to start these processes up.  This is largely out of our control, and when these do need to be started up we see the following :

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Hot off the presses :

http://seer.entsupport.symantec.com/docs/276547.htm

Direct link :

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